On-boarding & FAQ

Getting Started

  • Schedule A Call with Our Team:

    Each hosting business is unique. The first step towards working together successfully is to understand your needs and the goals you have for your property. During the call, we can clarify any questions or concerns you may have regarding our services, the market, or our process.

    You can schedule a call through our website or by sending a message .

    On-Site Meeting:

    The next step is to schedule a visit to your property. This will give us a chance see first-hand the unique features of your space, learn more about the needs of the property, and offer consultations on furnishings, design, & amenities that are recommended prior to listing.

    Setting the Stage:

    Based on our initial meeting on-site, we will provide you with a comprehensive list that depicts what will be needed in order to launch your listing. If desired, we can work with our partners to source and supply everything from art & decor to furniture and fixtures. Our aim is to capitalize on the strengths of your space and highlight its unique features.

    Once the suite has been properly outfitted and cleaned, our professional Travel & Lifestyle photographers will capture the beauty and uniqueness of the space, highlighting details and features that will help you stand out and get noticed.

  • The Story of Your Space:

    A beautifully written story will be developed that focuses on the key elements of your property rental, the neighborhood, & the local highlights of the area.

    Function & Fundamentals:

    We will gather & outline all essential information in regard to listing function, features, & amenities. Payout methods, a list of house rules, safety standards & information, & check-in/check-out processes will also be developed.

    Site Access:

    We will work with you to develop a functional & secure system for site access. This typically involved the installation of a secure Lockbox on site but can also include keyless entry and remote access options. Regardless of the system developed, we will require a minimum of two access keys for the property.

    Price Optimization:

    Monitoring fluctuations in the market, including local events, festivals, and peak travel periods, is essential in order to maximize your returns. Our algorithms and marketing team will develop a pricing strategy for you based on your location, the competition in the market, and the unique features of your property. Pricing is monitored on a continuous basis to ensure your gains are maximal.

    Launch:

    Once all the above information is in order, we will begin marketing your listing on the top home-sharing and travel platforms.

    Secure login information will be given to you for each platform, providing 24/7 access to the booking calendars and revenue reports.

  • Guest Communication

    From enquiries to check-out, all incoming communication from guests is managed by our professional & courteous hosting team. This includes any issues that arise during a stay.

    When possible, we provide in-person guest greeting & listing tours at check-in, ensuring that the full amenities of the listing are understood & accessible to your clients. On-site meetings with guests to resolve queries or concerns during a stay are also provided when required.

    Safety Standards:

    We prioritize safety over revenue with no exceptions

    We interview guests to ensure their suitability to book. We perform a detailed examination of guest profiles & reviews from other hosts to ensure safety & adherence to host-client standards. We also investigate the nature of a guests stay, request ID verification, and in some cases, verify credit card details.

    Check-in & Check-out

    We provide start-to-finish coordination of check-in/check-out dates & times with guests. In addition, we work to facilitate special check-in & check-out requests made by guests when possible. Verification of the property condition following a stay is also verified by our team. We will review all guests based on our experience with them during their stay. Interested in reading how guest reviewed us? Click here.

  • Professional Cleaning & Supplies Replenishment:

    We provide and coordinate comprehensive, professional cleaning of your suites. Our staff are Hotel-industry veterans, dedicated to providing a forensic refresh of your space following every booking. No exceptions.

    Initially, you’ll need to make sure the space is stocked with the supplies on this list. We handle the replenishment cleaning supplies & consumables (coffee, teas, etc.). Hotel-quality linens & bathing textiles are supplied.

    Please note: Exterior Property maintenance services are available where applicable.

    Payments:

    Deposits from your listings will be remitted to you based on the policy of the hosting platform (typically withing the first 24 hours following a guest’s check-in).

FAQ

  • Higher income potential: Short-term rentals, especially in vacation spots, often yield higher returns than long-term leases.

    Better maintenance: With regular cleaning and frequent turnovers, issues are caught and addressed earlier.

    Flexible pricing: You can adjust rental prices based on demand.

    Personal use: Use the property for your vacations and avoid hotel expenses.

  • Properties in popular areas can earn 2-3 times standard leases. For instance, a property renting for $1000/month long-term can make up to $3,000/month short-term.

  • We create a pricing strategy based on your goals, market data, and our algorithms. New listings might have an initial discount to attract bookings.

  • Clients sign a flexible contract with us. Notice of cancellation varies depending on the breadth of the agreement, the number of properties involved and the availability of the unit

  • We charge commission fees on the nightly rate of the unit. Percentages range depending on the specifics of the property, it’s location, and the earnings potential of the contract. We focus on a win-win number the ensures a mutually beneficial, long term relationship.

  • Key Account Manager:

    You will be assigned a dedicated Account Manager who will be your liaison & first point of contact during your work with us.

    Online Accounts Creation:

    Create your profile or account on top home sharing & short-term accommodation platforms

    “The story of your space”:

    Generate listing text highlighting the unique story and features of your property & publish this information on the top home sharing & short-term accommodation platforms

    Guides and Processes:

    Create guest guides for your space detailing all key amenities

    Detailed check-in & Check-out instructions

    Neighbourhood guides: dinning recommendations & unique features of your neighbourhood

    Rules & Safety: Protecting your space & your guests

    Develop a policy regarding who will be permitted to book your space

    Rules during a stay: what activities are permitted, special considerations (quiet hours, access restrictions)

    Ensure that first aid, fire extinguishers, & smoke detectors are present & functioning

    Listing launch:

    Publish Your Space

    Publish your listing to top home sharing & short-term accommodation platforms

    Manage all the steps to get your listing live

    Listing Account Management:

    Monitor & maintain your account dashboard on all platforms

    Work proactively to develop new features & streamline function

    Optimize your pricing: maximising returns while staying competitive (some fees may apply)

    Vet all guests & address all booking enquiries immediately

    Guest Services & Communications:

    Assist guests with any enquiries, 24/7 during their stay

    Review all guests following a stay

    Respond to all guest reviews & encourage repeat bookings

    Housekeeping & Maintenance

    Coordinate all housekeeping function

    Coordinate the supply linens & bathing textiles

    Replenish consumables (soaps, beverages, supplies)

    Replenish cleaning supplies

    Communications & Updates:

    We keep you updated with revenue generation, cost, & booking figures on a constant basis

    Log into your account & check your status as often as you like

  • The vast majority of the operating costs are covered by the commission and the cleaning charge levied on the guest. This allows for a smooth and worry-free experience for our hosts. However, there are some specific circumstances that Clients should be aware of:

    Cleaning fees: Guests cover this cost. We set the cleaning fee based on the number of bedrooms in the property and any additional accommodations like sofa beds. Since the guests pay for this, hosts do not incur any extra costs for cleaning after bookings. The share of The Kressley Group’s management fee, however, accounts for the coordination of these cleaning services.

    Replenishment: We ensure your home is stocked with essential toiletries and cleaning products. When supplies run low, we will restock. These costs are covered by the commission fee (some restrictions may apply if specialty products are requested by the client)

    Maintenance and Repairs: While we coordinate maintenance or any repair work related to a booking, the fees associated with skilled trades and the cost of building and repair supplies will be billed to you.

    For example: If an appliance breaks down during a guest's stay, we will arrange for a technician to fix it, but the repair costs will be your responsibility.

    For significant issues like structural problems, we will keep you informed based on feedback from guests and housekeepers. You will then need to address and resolve the issue.

    Heavy machinery, specialized equipment, and certain appliances fall under the responsibility of the client.

    Property Condition: It's essential to maintain your property in good, habitable condition as required by law. The client is fully responsible for ensuring this. If we notice any deterioration or requirements for maintenance, we will promptly inform the client to take necessary actions.

    Remember, our primary goal is to maximize your returns and ensure a seamless experience for both you and your guests. We're here to assist in any way we can, but certain costs remain with the property owner.

  • Our primary focus is on mid-to high tier rental properties (bonus if they are in restored historic properties)

    From single bedroom accommodations to hotel complexes, provided that the property meets our standards for amenities, health, and safety, we’re all in!

  • Safety is our priority. We examine guest profiles, verify IDs, and understand their travel intent.

  • We mediate between all parties. Claims are made against guests or through the Platform Host Guarantees & Property owner insurance (in unique cases).

  • Typically through a lockbox, but key-less entry systems are also available at extra cost.

  • We coordinate the supply of hotel-quality linens, rotating them between guest stays. QA inspections are the bedrock of our Housekeeping detail. Cleaning fees are covered by the guest.

  • No, we offer staging and design services. Fees may vary depending on your goals.